Saturday...
Wow, Restaurant Week flew by and I couldn't be happier that it's almost over. We have had inflated reservations every night this week. Maybe next time around we should think about taking credit card numbers with the reservations. I mean, people go on to to opentable.com and make reservations anywhere for months in advance. The good thing is they know they can go there at the designated time, but the bad thing is some restaurants like ours don't have a guarantee that they will show up. Making a customer give up a credit card number with the rule of canceling within 24 hours or a $25 fee is a great deterrent to the people just making a reservation just to make one.
Case in point, when I left last night we had 197 on the books. That's 197 people expected to come through those doors to dine here last night. When I got here to open this morning and looked over the numbers from last night? We did 146 people. That's bad, no that's just deplorable. Talk about being set-up, hoodwinked, wallygagged (is that a fucking word?). Putting a credit card option on Open Table for this restaurant would have stopped the inflation of numbers that was sure to happen last night, as it has throughout the week. It makes forecasting generally impossible in a place like this. By forecasting, I mean predicting the overall numbers day in and day out, it's just difficult. Oh well, at least the week is almost over and I won't have to hear people asking for more sugar with their water and lemons!!
Quick side note, yesterday was as interesting as I thought it would be. The Horseman that was wondering around all day spoke to my chef and the manager for almost an hour in the office. Some words were exchanged that I won't repeat, but it's easy to see that there are some changes coming in this place...
Lovely.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment