Sunday, April 20, 2008
Save Flipper
So 2 diners on our patio order the swordfish and mahi today...no weird temps on these so the people seemed normal. :) But apparently after hearing a conversation from another table they called over a manager. The manager of course immediately came to the table to inquire about the situation at hand.
The people didn't want to necessarily complain, but ask a question and have their orders changed immediately. The question, why we were serving dolphin on our menu? Their reference?? The mahi mahi. The table beside them had evidently convinced the other table, and themselves I guess, that we were serving actual dolphin.
What do you say to someone like this? I for one must admit it was a new one for me...do I call Jessica Simpson and have her come over and offer an explanation on her conquest to save the dolphins?? Do I tell them "damn right we serve dolphin and you should get it while you can??" Of course neither will do for customer service.
My manager went into a very detailed description of each of the 9 fish we offered on our menu, concluding with mahi and explained the difference between a mahi (dolphin fish, not Flipper) and an actual dolphin you can see from the shore line with a long beak and tail fin that jumps out of the water. Not only do we serve great food at this restaurant but it is great to also know that my management team can talk their way through these kind of situations with a smile.
The people didn't want to necessarily complain, but ask a question and have their orders changed immediately. The question, why we were serving dolphin on our menu? Their reference?? The mahi mahi. The table beside them had evidently convinced the other table, and themselves I guess, that we were serving actual dolphin.
What do you say to someone like this? I for one must admit it was a new one for me...do I call Jessica Simpson and have her come over and offer an explanation on her conquest to save the dolphins?? Do I tell them "damn right we serve dolphin and you should get it while you can??" Of course neither will do for customer service.
My manager went into a very detailed description of each of the 9 fish we offered on our menu, concluding with mahi and explained the difference between a mahi (dolphin fish, not Flipper) and an actual dolphin you can see from the shore line with a long beak and tail fin that jumps out of the water. Not only do we serve great food at this restaurant but it is great to also know that my management team can talk their way through these kind of situations with a smile.
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